privacy-policy

CoolingThermal Co., Ltd. ("CoolingThermal", "we", "us", or "our") operates the website cooling-thermal.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
When you submit an inquiry form, request a quote, or contact us via email or WhatsApp, we may collect your name, email address, phone number, company name, job title, country or region, and the content of your message.
Information Collected Automatically
When you visit our website, we may automatically collect your IP address, browser type and version, operating system, pages visited and time spent on each page, referring website URL, and device information.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
Responding to your inquiries and providing product information
Processing quote requests and communicating about equipment specifications
Improving our website content, structure, and user experience
Analyzing website traffic and visitor behavior through analytics tools
Sending relevant product updates or technical content, only if you have opted in
Complying with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, analytics, email delivery, or customer relationship management. These providers are required to protect your information and use it only for the services they provide to us.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Inquiry records and communication history are retained to support ongoing business relationships and after-sales service.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for data processing where consent was the basis for collection
Object to or restrict certain types of data processing
To exercise any of these rights, please contact us using the information provided below.
8. Children's Privacy
Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
9. International Data Transfers
As a company based in China, your information may be transferred to and processed in China or other countries where our service providers operate. By using our website and providing your information, you consent to such transfers. We take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
CoolingThermal Co., Ltd.
Email: sales@cooling-thermal.com
Phone/WhatsApp: +86 177 5179 1742
Address: No. 298, Jinchang Road, Kunshan City, Suzhou City, Jiangsu Province, China